T’s & C’s

 

Website sales Terms & Conditions

Detailed description of goods and/or services

AFRICAN ICONS is a business in the publishing industry that markets books on eco-tourism destinations.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email and/or tracking number. Delivery method will be determined and quoted at the time of invoice as it will depend on your location and the location of goods.

Should a package not be delivered through no fault of ours (for eg: no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery after which if the package is not delivered you will be liable for all additional costs associated with delivering the package to you. Should you want a refund as a result of these failed attempts, you will be refunded the purchase price of the goods less the shipping costs charged.

Return and Refunds policy

The provision of goods and services by AFRICAN ICONS is subject to availability.  In cases of unavailability, AFRICAN ICONS will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 25 % administration fee.

If you are wanting to return the merchandise please send us an email stating the reason for return, including clear pictures. An item is eligible for return within 14 days from receipt of delivery of merchandise. We must receive and approve your return request. Refunds will be made on receipt of the goods less the postage/shipping costs. We are unable to accept returns for goods that are not in their original packaging. We will not accept products returned that are not in perfect condition. These will be returned to sender for your cost.  Once received, we aim to process all returns within 2 weeks. Should you have any queries please contact us

In the case of receipt of incorrect/damaged/faulty goods please notify us of this within 72 hours of receipt of the  goods. Please email us with a photo image of the damage. Make sure to keep all original packaging. We will ensure the correct/new product is delivered to you.

Customer privacy policy

AFRICAN ICONS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the AFRICAN ICONS bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for AFRICAN ICONS via PayFast which is an approved payment gateway for Nedbank South Africa.  PayFast uses the strictest form of encryption, namely [Secure Socket Layer 3 (SSL3)] and no credit card details are stored on the website.  Users may go to www.payfast.co.za  to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by AFRICAN ICONS separately from card details which are entered by the client on PayFast’s secure site.  For more detail on PayFast refer to  www.payfast.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Responsibility

AFRICAN ICONS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and AFRICAN ICONS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

AFRICAN ICONS may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by AFRICAN ICONS (sole trader / private company / close corporation) based in South Africa trading as AFRICAN ICONS and with registration number  2013/078916/07. David Bristow and Donald W Hunter are the directors/members/owners.

AFRICAN ICONS PUBLISHING

Support : David Bristow eardstapper@gmail.com

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